1. What information do we collect?

The information we collect, depends on the services that you use.

If you have not subscribed to ecardify.io, and you're only using Ecardify's Chrome Browser Extension, Canva Label Printing App or Adobe Label Printing Add-on, we do not collect any personal data and we do not use cookies to collect personally identifiable information. In order to serve you better, we may only identify your Geographic location at the country level.

If you subscribe to our services, we collect your email address. Depending on the use case, we may also gather the following information:

• IP address
• Geolocation
• Website usage data
• Information stored in cookies, provided you have already given consent.

2. How do we use the collected information?

We use the above personal and personally identifiable information to

• Provide you the services that you have signed up for
• Communicate with you while providing our services
• Troubleshoot problems with the system
• Update you on changes to our services

3. How do we store this information?

We use the latest standard technology to help protect against the unauthorized disclosure of your personal and personally identifiable information and the video/audio/text recordings. All of our services provide secure and encrypted Secure Sockets Layer (SSL) connections, so that data is encrypted in transit between our users' computers and the servers.
Our services are hosted on Google Cloud, which provides robust, state-of-the-art security and is designed to comply with GDPR.

4. Do we share your information with third parties?

We will only share your personal or personally identifiable information with third parties, in the following situations:

• When Ecardify has obtained your consent
• When it is necessary to provide you with services initiated at your request
• When it is needed to respond to information requests by government authorities
• When it is demanded by a court order or subpoena
• When it is needed to help prevent against fraud or the violation of any applicable law, statute, regulation, ordinance, or treaty

5. GDPR compliance

We are fully committed to ensuring the security of your and your End Users' personal data in strict compliance with GDPR. Our approach includes the following principles:

• Data Minimization: We only collect and process data necessary to provide our services, ensuring that no unnecessary data is gathered.
• Explicit Consent: All data collection and processing activities are carried out with your explicit consent, ensuring transparency and control.
• Security Measures: We employ industry-leading security practices, including encryption, access controls, and regular audits, to safeguard all data from unauthorized access or breaches.
• Data Ownership and Control: You have full control over your data and that of your End Users, including video, audio, and text recordings. Our tools empower you to access, update, or delete this data at any time.
• Data Retention: Data is retained only for as long as necessary to fulfill the purposes you specify. You have the flexibility to define retention periods for recordings based on your needs.
• Right to Erasure: In line with GDPR, you and your End Users have the right to request the deletion of personal data at any time, which we process promptly and securely.

Our Data Processing Agreement (DPA) outlines the specifics of how we process personal data, including video, audio, and text recordings, under GDPR. This agreement ensures that we act as a data processor on your behalf, while you remain the data controller.
By using our services, you accept and agree to the terms outlined in the DPA. Should you have any questions about our GDPR compliance practices or require a copy of the DPA, please contact us.

6. What can you do to stop the collection of information?

The information we collect, is the minimum required to provide you with the services that you have signed up for. For that reason, the only way would be ceasing the use of those services.

7. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting here.